Overview
Our Benefits
You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.
About the role
This is an opportunity to join our LibraryPlus team, where you will use your customer-facing skills to deliver a wide range of services, including the provision of activities and services for communities, children and their families, within library community spaces. Dealing with a variety of enquiries and tasks to include joining new borrowers, cash handling and local history enquiries, you will ensure that each customer has a positive experience in the library.
This role will require regular weekend working and candidates will need to be flexible to the business needs of the service, including the ability to travel to other locations as required. This post is part time, working 4 hours every Saturday 10am – 2pm, and advertised on a pro-rata basis. The role will be based at Duston Library.
IMPORTANT INFORMATION FOR CANDIDATES:
To be considered for interview you will need to follow the application guidance, using the Supporting Statement text box to evidence each requirement listed on the person specification.
What will you be doing?
LibraryPlus offers a wide range of services; and you will assist customers with West Northants Council queries such as Blue Badge and concessionary bus pass applications, making this an ideal opportunity for an excellent communicator. Supporting, mentoring and coaching, you will promote and enable a diverse range of volunteering opportunities in the library and wider community.
We aim to empower our customers by supporting them to become digitally fluent and with our core offer of reading materials and learning, we offer traditional services alongside a fast-paced and busy work environment to challenge and develop the successful candidate.
About you
Can you provide excellent customer service to all visitors to Duston LibraryPlus?
Are you motivated and enthusiastic with a proactive approach?
Are you creative and excited about delivering and supporting memorable activities for children and their families?
Are you passionate about serving your local community and seeking partnerships with local organisations to benefit library customers?
If so, you might be the person we are looking for.
About us
We’re a new council, following one of the largest shake-ups in local government
reform in recent history. As a new authority, we’re embarking on an exciting journey
to deliver exceptional services for our residents, customers and
communities. Â
Our vision at West Northamptonshire Council is ‘to make West Northants a great
place to live, work, visit and thrive’. We truly stand by this and work hard every day to
make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance,
Respect, Innovate and Empower, they underpin everything we do and how we deliver
services.Â
At West Northants Council, it’s about our people. People who thrive with
ambition, bubble with new ideas, demand better ways of working, caring about every detail,
and who never shy away from a challenge. Our culture is a gateway for new experiences. A
place to forge new opportunities. To empower you in your career and unite you with like-
minded people.
When potential is unlocked, talent thrives.
Choose a career that offers you a true sense of achievement, fills you with pride and
challenges you in a positive way, every day.
West Northants Council, where careers thrive.
